Refund and Returns Policy

Effective Date: 01-01-2025*

At BigBoxKart, we strive to provide our customers with the best shopping experience. We understand that sometimes things don’t work out as expected. This Return and Refund Policy outlines the process for returning items and requesting refunds on purchases made through the BigBoxKart platform.

Please note that BigBoxKart is a marketplace where third-party Sellers list their products. Therefore, return and refund processes may vary depending on the Seller’s individual policies. We encourage you to review the Seller’s specific return and refund policy before making a purchase.

1. Return Eligibility

1.1 General Return Conditions:  

   – Items must be returned in their original condition, unused, and with all tags and packaging intact.

   – Returns must be made within [5] days of receiving the product. The return window varies by Seller, so please check the individual Seller’s return policy.

   – Non-returnable items include:-

       -Perishable goods

     – Custom or personalized items

     – Items that cannot be returned due to hygiene reasons (e.g., opened cosmetics, underwear, etc.)

     – Downloadable software or digital products

1.2 Damaged or Defective Items:  

   If the product you receive is defective, damaged, or not as described, you are eligible for a return and a full refund. Please contact us or the Seller within [3] days of receiving the item to initiate the return process.

2. Initiating a Return

2.1 Contacting the Seller: 

        If you would like to return an item, we recommend contacting the Seller directly through your BigBoxKart account. The Seller’s return policy will provide instructions on how to proceed with the return.  

   – You may reach the Seller by going to the product page and clicking on the “Contact Seller” button.

2.2 Return Request Through BigBoxKart:  

   If the Seller is unresponsive or the issue remains unresolved, you can request assistance through BigBoxKart’s customer service by contacting us at [support@bigboxkart.com].  

   – We may assist with mediation, but the Seller will be responsible for processing the return and issuing the refund, in accordance with their policy.

2.3 Return Shipping:  

   – Buyer’s Responsibility: In most cases, Buyers are responsible for the return shipping costs unless the product was defective, damaged, or incorrect.

   – Seller’s Responsibility: If the product is defective or not as described, the Seller is generally responsible for return shipping costs.

   – Please retain proof of return shipment for tracking purposes.

3. Refund Process

3.1 Refund Eligibility:  

   Once the returned item is received by the Seller or BigBoxKart (depending on the case), and it is confirmed to meet the return criteria, a refund will be issued. The Seller may either issue a full or partial refund based on the condition of the returned item.

3.2 Refund Method:  

   Refunds will be processed to the original payment method used at checkout. Depending on your bank or payment provider, it may take up to [7] business days for the refund to appear in your account.

3.3 Partial Refunds:  

   – If the item is returned in a non-original or used condition (e.g., missing packaging, damaged items), the Seller may issue a partial refund.

   – If the return is initiated outside of the specified return window, the Seller may deny the refund request.

4. Exchange Policy

4.1 Exchanges for Defective or Damaged Products:  

   If you receive a defective or damaged product, you are entitled to an exchange for the same item (if available) or a refund, as per the Seller’s return policy.

4.2 Exchanges for Other Reasons:  

   If you wish to exchange an item for a different size, color, or product, you must follow the return process and place a new order for the desired product. Returns are subject to the Seller’s return policy.

5. Non-Refundable Situations

The following situations are not eligible for a refund:

   – Products returned after the return window has expired.

   – Products that have been used or damaged due to Buyer’s misuse.

   – Products purchased from third-party Sellers that explicitly state a “No Return/Refund” policy.

   – Gift cards, downloadable content, or items that are non-returnable by nature.

6. Dispute Resolution

6.1 Disputes Between Buyer and Seller:   

      If there is a disagreement between a Buyer and a Seller regarding a return or refund, we encourage both parties to resolve the issue directly. If the issue is not resolved, BigBoxKart may intervene to mediate the dispute, but we are not responsible for the final resolution.

6.2 Refund Mediation:  

   If you cannot resolve the issue with the Seller directly, please contact our customer support team at [support@bigboxkart.com]. We will make reasonable efforts to mediate the situation, but the final decision on the return and refund rests with the Seller, in accordance with their policies.

7. Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact our customer support team at:

– Email: [support@bigboxkart.com](mailto:support@bigboxkart.com)  

– Website: [www.bigboxkart.com](http://www.bigboxkart.com)  

– Address: Pandhurna M. P. (480334)